Support Hours/Contact Information

Weekdays 7:30 a.m. - 6:00 p.m. EST 1-800-662-7687 x2 Contact

2012 HOLIDAY OBSERVANCE SCHEDULE January 2 - New Year's Day February 20 - President's Day May 28 - Memorial Day July 4 - Independence Day September 3 - Labor Day October 8 - Columbus Day November 22 & 23 - Thanksgiving December 25 - Christmas

Our Commitment to You!

ConEst Software Systems is committed to exploring and integrating new technology with software products that are powerful, intuitive and easy to use. This commitment provides our customers and contractors worldwide with estimating, project and business management tools they need to compete in the bidding arena with confidence and success. Working in perfect unity with that product design is our commitment to customer service and product support. From the moment you select ConEst, our team of service technicians are ready to serve you by answering any questions you might have about your ConEst programs with prompt, personalized attention. It is our objective to see that the products you purchase from us are implemented and utilized to the fullest benefit they offer by providing you with a complete range of support services, training and consulting services specifically choreographed to meet that objective.

Our success is achieved only through the success of our customers…and to that end we are dedicated to continuing our legacy of prompt, professional service for our customers worldwide and to ensuring that the products they use to build their business are designed to exceed their expectations. Customers rely on ConEst to provide software solutions that streamline their estimating and project management, resulting in increased productivity and profits on every job!

Online Customer Service Center

In our continuing effort to deliver unsurpassed customer service, ConEst also hosts an OnLine Customer Service Center for 24/7 access to product downloads and a products knowledge base providing answers to commonly asked questions. Visit our OnLine Customer Service Center for more information.

Software Upgrades and Service Contracts

With the purchase of ConEst software, customers receive a full year of toll-free technical support, software upgrades and free, Internet-based training. At the end of their first year, customers have the option of continue software upgrades and toll free support for their programs with the ConEst Value Added Service Plan, value added meaning that we go far beyond the standard maintenance contract by providing our customers with first class support and cutting edge technology in every upgrade.

ConEst Value Added Service Plan

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You Bought the Best…Keep It Current!

Choosing the right software to fit your business is critical. Having reliable service to ensure that your system remains current with technology and industry trends is equally as critical. Maintaining your system is a recommended safeguard that prevents your software from becoming obsolete, retaining the program's value and protecting your investment.

ConEst's Value Added Service Plan provides ongoing service, support and technology upgrades to ensure that you take advantage of the system's capabilities that comes with each new version release. The Plan provides the most comprehensive benefits package available in the industry, ranging from product upgrades to prompt professional assistance, software training and access to ConEst's Web-based Online Customer Service Center providing alternative online support services.

Benefits of the ConEst Value Added Service Plan

The Plan provides the following benefits for one year – annual renewals are based on the customer’s original purchase date:

• All upgrades for ConEst products
  • Guarantee of at least one CD Upgrade with each annual renewal
  • Interim upgrades available by download through the Online Customer Service Center
  • Additional CD's available at a cost of $27.95 each includes postage and handling
• Toll-Free, Unlimited Support
• Unlimited Email Support
• Unlimited Support by Fax 603-437-9354
• Online Training
• Live! Online Support
• Full access to Online Customer Service Center