Does Your Software Vendor Have What It Takes?
When you are bidding a big job, and running up against the clock, is your estimating software provider able to come to the rescue when you’re in a bind? Can they provide you with all the tools and training you need to run a successful business?
Your software provider should be passionate about providing you with high quality training and responsive, rapid resolution to your questions. Expert technical support, training, and customer service teams that are dedicated to helping you take full advantage of your software investment is a crucial factor to take into consideration when researching software solutions.
A few things to be thinking about when researching business software
Does the vendor have experienced tech savvy support techs? Support representatives that are responsive and well versed in the software and system requirements are what will help you to keep things running smoothly. Watch out for software support centers who don’t have the capability to look beyond a script of FAQ’s or will send you off into the oblivion of hold music and call transfers trying to track down someone that has the real experience to help you with what you need right now. Or even worse having to wait 24-48 hours to even be able to talk to someone, anyone.
Can they advise you as to what training options will work best for you? Training is not one size fits all. The software provider’s training team should be able to work in a consultative role with customers to determine the appropriate training option based on the user’s level of experience, number of active users and unique business needs.
Additionally, having several training options available creates a more customized learning experience
- Personalized Onsite training is a good option if you have a large team that needs to learn how to use the software. If you require in-depth training to customize the solution specific to the types of projects your company specializes in, onsite training is an option you will want to have available to you.
- User group or classroom training. This is a great way to get individuals new to the software jump started, whether it be a new hire, someone moving into a new position, or moving up through the ranks. Top to bottom training using real world examples as well as peer to peer sharing is very inclusive and beneficial.
- Online personalized training allows you access to live training with the ability to schedule at a time of day that is convenient for you.
- Frequent webinars featuring topics based on response to customer feedback gathered by the provider’s support, training and sales teams.
Your software provider’s mission should be to consistently exceed your training, support and product performance expectations. Take the steps to make sure you’re getting the knowledge you need to get up and running and keep moving forward.